Commercial Customer Advocate

3 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerFocused Full time ₱900,000 - ₱1,200,000
Job Title

We are seeking a skilled professional to fill the role of Merchant Support Specialist.

Job Summary

This position is responsible for providing exceptional customer support to our clients via email, Slack, and chat.

Key Responsibilities:
  • Deliver outstanding customer experiences by responding promptly to inquiries and resolving issues efficiently.
  • Troubleshoot technical problems, identify root causes, and provide solutions or escalate when necessary.
  • Become a product expert to answer questions quickly and accurately.
  • Manage open customer conversations in a timely manner.
  • Own follow-ups and ensure all tickets are resolved in a timely fashion.
  • Collaborate with internal teams on escalated or complex issues.
  • Identify trends in support issues and share insights with product, tech, and ops teams.
  • Contribute to knowledge-sharing initiatives (documentation, training, etc.).
Culture & Values:

We value:

  • Putting customers first.
  • Being honest and transparent.
  • Supporting teammates, customers, and partners with kindness and generosity.
  • Committing to excellence in everything we do.
  • Hiring the best talent and investing in growth and feedback.
  • Speaking up when disagreeing.

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