
App Commercial Operations Director
3 days ago
We are seeking a skilled professional to fill the role of Global App Commercial Desk EDO Manager. This is a people management position within our revenue operations organization, responsible for leading a team of App Commercial Desk Specialists across multiple time zones.
About the RoleThis leadership role requires strong strategic vision and hands-on management skills. As the Global Business Owner for the App Commercial Desk strategy and vision, you will oversee day-to-day team activity and performance. Your key responsibilities will include:
- Developing and implementing the App Commercial Desk strategy and vision
- Leading a team of App Desk Sales specialists to achieve and exceed internal KPIs
- Serving as the point of contact for Enterprise Advocates, Loyalty Advocates, and Marketplace Partners during the sales cycle
- Defining, establishing, measuring, and reporting on metrics to analyze internal efficiency, including SLAs and support volumes
You will work collaboratively with other teams to support the sales cycle, partner with content managers and business process analysts, and handle internal escalations in a timely manner.
RequirementsTo be successful in this role, you will need:
- At least 3 years of experience in a supervisory or management role
- A Bachelor's degree in Business, Finance, Accounting, Economics, or a related field
- Proficiency with Excel, including creating ad hoc formulas
- A working knowledge of sales service desk tools
- Quoting/billing/vendor management experience in a B2B or B2C setting
Prior experience with SOX Controls, the enterprise software industry, or proficiency in using Salesforce or similar tools would be an asset.
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