Real Time Analyst

2 weeks ago


Pasay, National Capital Region, Philippines Stark Asia Solutions Inc. Full time

On-site - Pasay 1-3 Yrs Exp Bachelor Full-time

Job DescriptionDescription

A Real-Time Analyst (RTA) monitors and manages real-time workforce performance to ensure service level goals are met. They track call volumes, agent adherence, and queue statuses, identifying and addressing deviations to maintain operational efficiency. RTAs adjust schedules, reallocate resources, and communicate with teams to resolve immediate issues. Additionally, they provide reports and insights on real-time data trends, support decision-making, and contribute to optimizing workforce processes in dynamic environments.

Work Setup:

  • Onsite - Pasay and Alabang
  • 24,000 - 34,000
Requirements
  • At least 2 years of relevant experience in workforce management or real-time monitoring.
  • Strong analytical and problem-solving skills.
  • Proficiency in workforce management tools and software.
  • Excellent communication and coordination abilities.
  • Ability to work under pressure and adapt to fast-paced environments.
  • Knowledge of call center operations and metrics such as SLA, AHT, and occupancy.
  • Detail-oriented with the ability to analyze data and provide actionable insights.
#J-18808-Ljbffr
  • Real Time Analyst

    5 days ago


    Pasay, National Capital Region, Philippines TSA Group - Australia Full time

    Company DescriptionTSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.We're a purpose driven business and our mission is clear. We endeavor to create experiences that people...


  • Pasay, National Capital Region, Philippines TSA Group - Australia Full time

    Company OverviewTSA Group is a renowned Australian business specializing in consumer relationship management, representing top brands across the country and internationally.We strive to deliver exceptional experiences by revolutionizing brand-consumer connections.Flexible work arrangements availableOpportunity for professional growth and developmentJob...

  • Real Time Analyst

    3 weeks ago


    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Work Setup: On-site in MOA, PasayShift Schedule: Graveyard/ShiftingRequirements:Completed at least 2 years in college2+ years of hands-on experience in WFM in a call center inbound voice process1+ years of RTA experienceStrong Excel skills. Ability to scrub, dissect, and shape data, and create customized reports.Knowledge of WFM systems such as eWFM,...

  • Real Time Analyst

    1 week ago


    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Work Setup: On-site in MOA, PasayShift Schedule: Graveyard/ShiftingRequirements:Completed at least 2 years in college2+ years of hands-on experience in WFM in a call center inbound voice process1+ years of RTA experienceStrong Excel skills. Ability to scrub, dissect, and shape data, and create customized reports.Knowledge of WFM systems such as eWFM,...


  • Pasay, National Capital Region, Philippines TeleTech Holdings, Inc. Full time

    Job Description - Team Lead, Workforce Management Real Time (0433O)Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Team Lead – Workforce Management – Real Time working onsite in Five E-com, Pasay City, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll be DoingHave a...

  • Workforce Analyst

    7 days ago


    Pasay, National Capital Region, Philippines weSource Management Consultancy Firm Full time

    About the job Workforce Analyst - Pasay - onsite 34k. Shifting scheduleWe are looking for a Workforce Analyst to work for our client in Pasay.This is an onsite role that follows a Shifting Schedule.The salary is up to 34K based on experience and interview results.Minimum Requirement of at least 1 year experience in Workforce Management and has Solid...

  • Sales Manager

    2 weeks ago


    Pasay, National Capital Region, Philippines KMP Real Estate Development Corporation Full time

    Hybrid - Pasay 5-10 Yrs Exp Bachelor Full-timeJob DescriptionWe are seeking an experienced and results-driven Real Estate Sales Manager to lead our sales team in achieving sales targets and expanding our market share. The successful candidate will be responsible for managing and motivating a team of sales agents, developing and implementing sales strategies,...


  • Pasay, National Capital Region, Philippines SMDC Full time

    As a Real Estate Operations Coordinator at SMDC, you will be part of a dynamic team dedicated to delivering top-notch services to our clients. Your primary responsibility will be to ensure compliance with our Deemed Acceptance Policy across all projects.Your Key TasksCoordinate turnover data across multiple systems, including SAP, QTOP, DIS, and...


  • Pasay, National Capital Region, Philippines La Theoz Real Estate Solution Services Inc. Full time

    Hybrid - Pasay 1-3 Yrs Exp Diploma Full-timeJob DescriptionWe are a dynamic real estate brokerage dedicated to delivering exceptional service to clients while fostering a collaborative and innovative work environment. We're seeking a detail-oriented and experienced Accountant to oversee financial operations, ensure compliance with tax regulations, and...


  • Pasay, National Capital Region, Philippines SM Supermalls Full time

    Business Process Management Analyst (Process Excellence)Job Purpose:The Business Process Management Analyst plays a key role in driving process excellence by leading Lean Six Sigma programs and fostering a culture of continuous improvement. This role oversees the execution of the Process Excellence Program, ensuring that participants successfully implement...


  • Pasay, National Capital Region, Philippines SM Investments Corporation Full time

    Project Management RoleAs a Real Estate Project Management Assistant, you will provide administrative support to the Project Director and Cluster Head in managing real estate projects from initiation to completion. Your responsibilities will include preparing initial financial runs, coordinating technical due diligence, and ensuring accuracy of project...


  • Pasay, National Capital Region, Philippines SM Investments Corporation Full time

    Job DescriptionAs a Project Manager Assistant - Real Estate, you will provide administrative support to the Project Director and Cluster Head in managing real estate projects. Your responsibilities will include preparing initial financial runs, coordinating technical due diligence, and ensuring accuracy of project plans.Key ResponsibilitiesLand Acquisition:...


  • Pasay, National Capital Region, Philippines SM Investments Corporation Full time

    OverviewThis is a key leadership role within our organization, focusing on the development and management of real estate projects. The successful candidate will have strong leadership skills and experience in project management.Key ResponsibilitiesLead project conceptualization and planning, ensuring timely completion of project plans.Oversee land...


  • Pasay, National Capital Region, Philippines SM Investments Corporation Full time

    This is an exciting opportunity for a seasoned project manager to join our team as a Senior Project Dev Manager. You will be responsible for leading multiple projects simultaneously, ensuring timely completion, and maintaining high-quality standards.About the Team:We are a dynamic and fast-paced organization that values innovation, teamwork, and customer...

  • Project Director

    6 days ago


    Pasay, National Capital Region, Philippines SM Investments Corporation Full time

    The Senior Project Dev Manager will play a critical role in driving business growth and revenue expansion for our company. You will lead multiple projects simultaneously, ensuring timely completion, and maintaining high-quality standards.About the Company:We are a leading Philippine company invested in market-leading businesses in retail, banking, and...


  • Pasay, National Capital Region, Philippines SM DEVELOPMENT CORPORATION Full time

    Job SummaryThe SM Development Corporation seeks a skilled Real Estate Sales Professional to join our team. As a key member of our sales force, you will be responsible for driving revenue growth, maintaining strong client relationships, and achieving individual sales targets.Key Responsibilities:Identify and approach potential clients to generate new...


  • Pasay, National Capital Region, Philippines Visa Inc. Full time

    The Senior Manager of Corporate Real Estate Services manages the Real Estate portfolio, workplace services, global strategic planning, customer relationship management, and special projects related to Visa real estate and facilities functions for Visa offices in Southeast Asia [Indonesia, Philippines, Vietnam, Myanmar and Cambodia (IPVMC), Malaysia and...

  • Research Analyst

    1 week ago


    Pasay, National Capital Region, Philippines Infinit-O Full time

    Infinit-O Pasay, National Capital Region, PhilippinesResearch AnalystInfinit-O Pasay, National Capital Region, PhilippinesResponsibilities and Duties:Collect and interpret data to support various operational areas.Utilize research and analytical techniques to improve decision-making processes.Create clear visual representations and insights for company...


  • Pasay, National Capital Region, Philippines Hunter's Hub Inc. Full time

    Key ResponsibilitiesLead testing efforts and participate in quality control, acceptance testing, and implementation of application systemsEnsure issues are identified, tracked, reported on, and resolved in a timely mannerThe ideal candidate will have experience as a Business Systems Analyst or Information Systems Specialist and possess excellent project...

  • Business Analyst

    4 weeks ago


    Pasay, National Capital Region, Philippines Hunter's Hub Inc Full time

    QUALIFICATIONS & EXPERIENCE · Position requires a college degree in either Computer Science, Industrial Engineering, Accounting, Business Management or any related field with emphasis on business process.· At least 2-3 years' experience as a Business Systems Analyst or Information Systems Specialist· Experienced in project...