Customer Experience Specialist

3 weeks ago


Manila, National Capital Region, Philippines MyCareer+ Full time

We are seeking a skilled Customer Experience Specialist to enhance our customer support operations. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and promoting positive brand perception.

Key Responsibilities:

  • Provide outstanding customer support via Zendesk, efficiently managing and resolving support tickets while maintaining a high level of courtesy.
  • Leverage technical tools such as Zendesk and Airtable to respond accurately and promptly to customer inquiries, demonstrating your ability to adapt to new technologies.
  • Collaborate closely with senior team members to develop and implement innovative solutions that optimize customer support processes.
  • Contribute to ongoing projects aimed at refining support workflows and enhancing overall customer satisfaction.
  • Utilize CRM platforms like Airtable to organize and manage customer interactions and data effectively.

Requirements:

  • A strong foundation in customer support principles and practices, coupled with a passion for delivering exceptional customer experiences.
  • Familiarity with Zendesk or similar ticketing systems is advantageous; eagerness to become proficient in these tools is essential.
  • Excellent problem-solving skills, enabling you to resolve complex issues efficiently and effectively.
  • Strong communication skills, both written and verbal, allowing you to explain technical concepts clearly and concisely.
  • Ability to work independently and as part of a team, demonstrating a positive attitude and willingness to contribute.

In this role, you can expect a competitive salary of $60,000 - $80,000 per year, depending on experience and qualifications. MyCareer+ offers a dynamic and supportive work environment, opportunities for growth and development, and a comprehensive benefits package.



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