Experienced Customer Service Representative Wanted

4 days ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱540,000 - ₱600,000
Customer Experience Representative

This role involves providing top-notch customer support across various channels, ensuring seamless interactions and resolving inquiries in a timely and professional manner. As a key member of our team, you will embody our values and brand ethos, delivering exceptional service to our customers while fostering a positive brand perception.

Key Responsibilities:
  • Deliver outstanding customer experiences through multiple communication channels.
  • Address customer inquiries about our products, memberships, subscriptions, and overall business in a considerate and accurate manner.
  • Serve as a dedicated resource for customers with memberships and subscriptions, offering personalized assistance and guidance.
  • Implement retention strategies to reduce churn and actively engage with customers to understand their needs and address concerns.
  • Act as a passionate ambassador and advocate for our brand and product lines, embodying our values and mission.
Requirements:
  • Previous experience in customer-facing roles is preferred.
  • Superior written and oral communication skills are essential.
  • Strong people skills are necessary, as you will be chatting with new and interesting folks daily.
  • You must be friendly, empathetic, and able to think on your feet.
  • Experience with CRM software such as Richpanel or Zendesk is beneficial.

We are looking for a self-starter who thrives in a fast-paced environment and delights in problem-solving. If you can adapt to change and are excited by the idea of creating amazing experiences for customers, we encourage you to apply for this opportunity.

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