Outstanding Customer Experience Specialist

1 day ago

Province of Palawan, Mimaropa, Philippines beBeeCustomerSupport Full time $45,000 - $85,000

**Role Overview:**

We are seeking a highly skilled and empathetic Customer Support Specialist to provide our users with an outstanding customer experience.

This is a critical role responsible for ensuring every customer feels heard and valued, and representing our brand online at all times.

**Key Responsibilities:**

  • Provide exceptional customer service via in-app live chat, phone, and email.
  • Think critically and proactively to solve complex problems, taking ownership of issues from start to finish.
  • Collaborate with internal stakeholders to gather information and ensure timely resolutions.
  • Meticulously document all customer interactions and resolutions in Zendesk.
  • Provide clear, actionable feedback to the support team and leadership.

**Required Skills and Qualifications:**

  • Exceptional verbal and written communication skills in English.
  • Emotional intelligence and empathy.
  • Critical thinking and problem-solving mindset.
  • Proficiency with Zendesk and telephony systems.
  • Strong commitment to delivering exceptional customer service.

**Benefits:**

  • Work with a highly experienced founders team with multiple successful projects.
  • Be part of a great self-improvement-driven culture of top A-players in their respective fields.
  • Enjoy a 100% remote and micromanagement-free work environment.

**Your Experience:

  • 2+ years in a similar customer support role.
  • Proven problem-solving skills and ability to take ownership of issues.

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