Guest Experience Coordinator

2 days ago

Antipolo City, Calabarzon, Philippines beBeeCustomer Full time $9,600 - $12,000

We are seeking a highly skilled and organized Guest Services Agent to join our dynamic team. In this vital role, you will be the heart of our guest interactions, ensuring their stays are seamless and memorable.

Key Responsibilities:
  • Promptly respond to guest inquiries and communications.
  • Answer guest phone calls
  • Effectively resolve guest issues to ensure satisfaction.
  • Coordinating with internal teams, including cleaning and maintenance, to maintain high standards of service.
  • Update reservations accurately for proper accounting.
  • Liaise with platforms like Airbnb and VRBO to resolve any channel-specific issues.
Required Skills and Qualifications:
  • Proficiency with OTA booking channels.
  • Familiarity with property management systems.
  • Fluent in English, both in writing and speaking.
  • Experience with Google Workspace (Gmail, Google sheets, Google docs).
  • Strong problem-solving skills and a customer-focused mindset, even when under pressure.
  • Ability to work independently and manage multiple tasks effectively.
Benefits and Requirements:
  • A distraction-free work area with professional settings.
  • Dual monitors for enhanced multitasking and efficiency.
  • A stable high-speed internet connection and a contingency plan for backup.
  • A computer capable of handling necessary software and tasks.

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