Guest Experience Ambassador

2 days ago

Antipolo City, Calabarzon, Philippines beBeeGuestExperience Full time ₱2,000,000 - ₱3,000,000
Job Summary

This role is responsible for delivering exceptional guest experiences, driving team performance, and fostering a positive impression of our brand.

Main Responsibilities:
  • Lead a team of specialists to ensure seamless service delivery during each shift.
  • Collaborate with operations to maintain high standards in apartment preparation for guests.
  • Initiate efforts to enhance guest satisfaction and loyalty.
Key Requirements:
  • Minimum 3 years of experience in the service industry.
  • At least 2 years of management experience, focusing on customer-facing teams or call centers.
  • Effective communication and organizational skills are essential.
Your Achievements:
  • You will contribute to achieving team goals in Guest Experience Quality, Efficiency, and Productivity.
  • You will help develop foundational Standard Operating Procedures (SOPs) to elevate our service level.
  • You will train and mentor direct reports to deliver outstanding service experiences.

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