Remote Guest Experience Team Leader

2 days ago

Antipolo City, Calabarzon, Philippines beBeeExperience Full time ₱4,000,000 - ₱6,000,000
Job Title: Guest Experience Manager I

A compelling opportunity for a seasoned leader to manage a remote guest experience team, drive exceptional service delivery, and propel business growth.


About the Role:
  • Manage a high-performing team of guest experience specialists to deliver outstanding service and achieve key performance indicators.
  • Work collaboratively with cross-functional teams to ensure seamless guest experiences and resolve issues efficiently.
  • Cultivate a culture of excellence, fostering a positive and inclusive work environment that encourages growth and development.

Key Responsibilities:
  1. Lead a team of 3-10 guest experience specialists to ensure exceptional service delivery during each shift.
  2. Oversee guest communications and personalized service, providing support via phone, SMS, WhatsApp, chat, and email.
  3. Resolve escalated guest issues quickly and effectively, ensuring mutually beneficial outcomes.
  4. Manage reservations calendar/booking platforms and optimize workflows to improve efficiency.
  5. Schedule team shifts, ensuring 24/7 coverage that aligns with issue volume and specialist availability.

Requirements:
  • Minimum 3+ years of experience in customer-facing roles or service industry management.
  • Proven track record of successfully managing customer-facing teams, driving results, and improving processes.
  • Excellent communication, organizational, and analytical skills, with the ability to adapt to changing priorities.
  • Demonstrated ability to write SOPs and provide process improvements, ensuring seamless operations.
  • Strong problem-solving and conflict resolution skills, with a calm and composed demeanor under pressure.

Benefits:
  • Competitive compensation package and benefits.
  • Ongoing training and professional development opportunities.
  • Collaborative and dynamic work environment.
  • Opportunities for career growth and advancement.

About Us:

We are a leading tech-enabled hotel and apartment hotel brand, dedicated to delivering high-quality, digitally forward experiences to our guests. We partner with multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers.


Equal Opportunity Employer:

We are an Equal Opportunity Employer, committed to diversity, equity, and inclusion. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other protected characteristic.

  • Remote Guest Experience Leader

    2 days ago

    Cavite City, Calabarzon, Philippines beBeeGuest Full time ₱2,500,000 - ₱5,000,000

    Job OverviewWe are seeking a highly skilled Guest Experience Manager to join our team. As a Guest Experience Manager, you will be responsible for managing a remote guest experience team, handling guest inquiries, resolving in-the-moment issues, and driving improvements to guest satisfaction.Main ResponsibilitiesManage a team of 3-10 remotely distributed...

  • Guest Experience Ambassador

    2 days ago

    Antipolo City, Calabarzon, Philippines beBeeGuestExperience Full time ₱2,000,000 - ₱3,000,000

    Job SummaryThis role is responsible for delivering exceptional guest experiences, driving team performance, and fostering a positive impression of our brand.Main Responsibilities:Lead a team of specialists to ensure seamless service delivery during each shift.Collaborate with operations to maintain high standards in apartment preparation for guests.Initiate...

  • Senior Guest Experience Team Lead

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeExperience Full time $50,000 - $80,000

    Guest Experience ManagerThis is a senior role that involves overseeing the guest experience team.The Guest Experience Manager will be responsible for managing a remote team of guest experience specialists. This includes handling guest inquiries, resolving issues, coordinating with operations to ensure apartments are guest-ready, and driving improvements to...

  • Guest Experience Coordinator

    1 day ago

    Antipolo City, Calabarzon, Philippines beBeeCustomer Full time $9,600 - $12,000

    We are seeking a highly skilled and organized Guest Services Agent to join our dynamic team. In this vital role, you will be the heart of our guest interactions, ensuring their stays are seamless and memorable.Key Responsibilities:Promptly respond to guest inquiries and communications.Answer guest phone callsEffectively resolve guest issues to ensure...

  • Guest Experience Ambassador

    7 days ago

    Antipolo City, Calabarzon, Philippines beBeeHospitality Full time ₱600,000 - ₱1,300,000

    Job OverviewWe are looking for a customer-focused and highly motivated individual to provide exceptional guest experience from check-in to check-out.Key Responsibilities:Provide professional and friendly greetings to guests.Ensure smooth check-in/check-out procedures.Respond to guest inquiries regarding room rates and services.Handle reservations,...

  • Kitchen Team Leader

    1 week ago

    Antipolo City, Calabarzon, Philippines Frankie's New York Buffalo Wings Full time ₱200,000 - ₱300,000 per year

    Kitchen Team Leader At least One (1) year experience in hotel/food service industry as a Team Leader/Shift Leader or equivalent. Willing to work long hours and render overtime if required/necessary. Computer literacy on MS Word, Excel, Powerpoint, Graphic, Internet Personable and out going Good verbal and written communication skills in...

  • Guest Experience

    7 days ago

    Paranaque City, Calabarzon, Philippines BruntWork Full time $70,000 - $120,000 per year

    This is a remote position.Job Highlights Contract: Independent Contractor Schedule: Monday - Friday between 9am  - 5pm (20 hours per week, 4 hours per day), UK Time About UsThe Company offers premium short-term rental properties across the UK, providing guests with a seamless, memorable experience from booking to check-out. We pride ourselves on...

  • Guest Experience Manager

    1 week ago

    Lipa City, Calabarzon, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000

    We are seeking an experienced leader to join our team as a Guest Reservations Team Lead. In this role, you will be responsible for ensuring that our guest reservations operations consistently deliver world-class service to guests across our growing portfolio of premium properties.Key Responsibilities:Lead, coach and mentor a high-performing team of Guest...

  • Chief Guest Experience Officer

    2 days ago

    Lipa City, Calabarzon, Philippines beBeeLeadership Full time ₱900,000 - ₱1,200,000

    The primary objective of this role is to create a memorable and personalized experience for our guests.Job Responsibilities:Lead a team of specialists to deliver exceptional service during each shift, ensuring guest satisfaction is consistently met.Oversee all guest communications, providing support via multiple channels including phone, SMS, WhatsApp, chat,...

  • Guest Experience Specialist

    2 weeks ago

    Lipa City, Calabarzon, Philippines beBeeExpert Full time ₱900,000 - ₱1,200,000

    Key Role in Guest ExperienceWe are looking for an expert to redefine the short-stay experience. As a Guest Reservations Expert, you will be the first point of contact for prospective guests, playing a key role in converting inquiries into memorable stays.Your mission is to deliver outstanding service and seamless booking support—from initial contact...