Dexcom Technical Support Leader

1 week ago


Manila, National Capital Region, Philippines Dexcom Full time

Are you a motivated and organized leader with experience working in a call center or shared services setting? Do you enjoy supervising and motivating teams to deliver high-quality results?

We are seeking a talented leader to join our team as a Supervisor, Technical Support. As a Supervisor, Technical Support, you will lead a team that interacts with patients, parents, and caregivers for people affected by diabetes that use Dexcom products.

Responsibilities:
  • Lead and motivate the Technical Support team: Provide performance feedback and coaching for members of the team with a focus on quality and service effectiveness, Dexcom products, regulatory guidelines, and high standards of customer experience.
  • Meet or exceed monthly, quarterly, and annual department metrics.
  • Deliver action plans to your Manager on how to achieve performance standards.


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