Technical Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines Dexcom Full time

About Dexcom

Dexcom is a pioneering company in continuous glucose monitoring (CGM). We're dedicated to improving human health by providing innovative solutions. Our team of passionate individuals is committed to unlocking information and insights that drive better health outcomes.

We're broadening our vision beyond diabetes to empower people to take control of their health. Our goal is to develop personalized, actionable insights aimed at solving important health challenges. To achieve this, we're constantly reinventing unique biosensing-technology experiences.

Our Team

As a Technical Support Representative at Dexcom, you'll interact with patients, parents, and caregivers who use our products. Your assistance gives families a sense of comfort and ability to move forward with their lives in a positive and productive way. Working in a dynamic environment with our dedicated team, you'll ensure a high-quality experience for each patient by engaging and connecting with them as you provide troubleshooting assistance.

Your Role

  • You'll support patient inquiries, product/service concerns, and technical issues related to our mobile apps, cloud software, and associated hardware.
  • You'll serve as the first point-of-contact for patients and medical professionals, helping with patient support issues and coordinating with other departments.
  • You'll take calls on patient inquiries and complaints, responding with troubleshooting tips and specific instructions.
  • You'll maintain software and databases, document and analyze patient and product information, and perform patient follow-up per department standards.

Requirements

  • You should have a minimum of 2-4 years of related experience and a High School diploma/certificate or equivalent.
  • You should be fluent in English and Spanish, both written and oral communication.
  • You should have a sound working knowledge of Windows/Mac OS X operating systems and associated web browsers.
  • You should have proven experience supporting mobile apps, cloud-based reporting systems, and social media channels.
  • You should possess innate problem-solving skills, strong customer service skills, and excellent phone acumen.

Benefits

  • You'll have access to a comprehensive benefits program.
  • You'll enjoy growth opportunities on a global scale.
  • You'll participate in career development through in-house learning programs and/or qualified tuition reimbursement.

What You'll Do

  • You'll troubleshoot and resolve patient issues with our CGM technology.
  • You'll communicate effectively with patients and medical professionals.
  • You'll work independently with supervision as required and with other departments.

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