Technical Support Representative

7 days ago


Manila, National Capital Region, Philippines Dexcom Full time

About Dexcom

Dexcom Corporation is a global leader in continuous glucose monitoring (CGM). Our mission is to empower people with diabetes to take control of their health through personalized, actionable insights. We're driven by thousands of passionate employees worldwide who share our vision.

The Role

We're seeking a Technical Support Representative to join our team As a key member of our customer support team, you will be interacting with patients, parents, and caretakers for people affected by diabetes that use Dexcom products. Your assistance gives the entire family a sense of comfort and ability to move forward with their lives in a positive and productive way.

Responsibilities

  • Support patient inquiries, product/service concerns, and technical issues relating to Dexcom mobile apps, cloud software, and associated hardware.
  • Access and update patient accounts through computer-based systems.
  • Monitor current procedures to ensure compliance with set standards.
  • Provide technical support and training to patients and healthcare providers.

Requirements

  • HND level educated and/or 1+ years of relevant customer/technical support experience.
  • Fluency in English and Spanish language, both written and oral communication.
  • Solid working knowledge of all Windows/Mac OS X operating systems and associated web browsers Internet Explorer, Chrome, Safari, and Firefox.

Benefits

  • A front-row seat to life-changing CGM technology.
  • A full and comprehensive benefits program.
  • Growth opportunities on a global scale.


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