Customer Support Leadership Role

5 days ago


Manila, National Capital Region, Philippines Dexcom Full time

About Us

Dexcom is a pioneer and global leader in continuous glucose monitoring (CGM). Our mission is to forever change how diabetes is managed, unlocking information and insights that drive better health outcomes. With 25 years of innovation, we've pioneered an industry and are now broadening our vision beyond diabetes to empower people to take control of their health.

We're driven by thousands of ambitious and passionate individuals worldwide who listen, serve with integrity, think big, and are dependable. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences.

Our Vision

At Dexcom, we're committed to improving human health on a global scale. We're looking for a seasoned leader to join our e-Commerce Customer Support team as a Customer Support Leader. As a key member of our team, you'll lead a group of agents in our Contact Center, supporting products and services to patients, healthcare providers, and pharmacists.

Key Responsibilities

  • You will oversee the performance of your team, ensuring they meet and exceed customer satisfaction expectations.
  • You will work closely with our quality and training teams to deliver exceptional customer experiences.
  • You will handle direct management of hourly employees, coaching them for success and providing recommendations for improvement based on customer feedback.
  • You will be responsible for meeting customer service queue performance standards.
  • You will collaborate with commercial leadership and cross-functionally with other department leaders to enhance the customer experience.

What Makes You Successful

  • You have proven leadership skills in a fast-paced corporate environment.
  • You can maintain a pleasant demeanor in high-stress situations.
  • You're outgoing, confident, and self-motivated.
  • You make sound decisions and take initiative.
  • You have strong verbal communication skills.
  • You're flexible and willing to learn and adapt in a dynamic environment.


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