Customer Debt Recovery Specialist

3 days ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCollection Full time ₱1,200,000 - ₱1,800,000

We are seeking a results-driven representative to join our team in contacting customers with overdue accounts. The ideal candidate will be responsible for negotiating payment arrangements and maintaining accurate records while delivering exceptional service.

Key Responsibilities:
  • Make outbound calls to customers regarding overdue payments.
  • Negotiate payment plans and settlements in accordance with policies.
  • Update customer accounts and document all collection activities.
  • Follow up on broken promises and maintain consistent contact with debtors.
  • Adhere to compliance regulations and maintain confidentiality.
  • Meet daily and monthly collection targets and call quality standards.
  • Handle disputes and escalate complex cases to the appropriate department.
Candidate Qualifications:
  • High school diploma or equivalent; further education is beneficial.
  • 1–2 years of experience in collections or a similar role.
  • Strong negotiation and conflict resolution skills.
  • Ability to remain professional and calm under pressure.
  • Familiarity with debt collection laws and practices.
  • Fluent English language skills.
Conditions of Employment:
  • Must be authorized to work in the country where the job is based.

MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

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