Real Estate Debt Recovery Specialist

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeCollection Full time ₱1,200,000 - ₱1,500,000

Our organization seeks a meticulous Real Estate Collections Specialist to manage customer accounts and reduce delinquent payments.

Job Overview:

The primary objective of this role is to contact customers with outstanding balances, document interactions, analyze Accounts Receivable (AR) data, and take necessary actions to minimize overdue accounts.

Key Responsibilities:
  • Initiate communication with customers from a provided list to collect overdue payments and update payment statuses
  • Maintain accurate records of all customer interactions, including contact dates and results
  • Analyze AR data to identify overdue accounts and prioritize follow-ups
  • Document collection efforts in a spreadsheet as per company guidelines
  • Follow up with customers flagged for aging outstanding balances and encourage timely payments
  • Refer customers for service discontinuation when necessary, adhering to company protocols
  • Collaborate with the finance and accounting team to report progress and issues
Requirements:
  • Proficiency in QuickBooks (experience in managing AR reports and recording transactions)
  • Excellent verbal and written English skills for professional communication
  • Experience in collections, customer service, or accounts receivable is advantageous
  • Strong negotiation skills with the ability to handle challenging conversations professionally
  • Detail-oriented and able to accurately document customer interactions
  • Ability to work independently while following company policies and collection guidelines

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