Remote Customer Support Associate

2 days ago

Pasay, National Capital Region, Philippines beBeeCustomer Full time ₱6,000 - ₱7,200

Job Title: Technical Support Specialist

Job Description:

We are seeking a skilled Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing exceptional remote support to our customers.

You will review and update support tickets, troubleshoot technical issues, and ensure prompt resolutions while documenting processes. Ideal candidates have technical support experience, excellent communication skills, and proficiency with CRM/ticketing systems.

Key Responsibilities:
  • Manage and update support tickets for efficient tracking.
  • Troubleshoot technical issues and document resolution steps.
  • Communicate effectively to address customer needs.
  • Contribute to creating and improving knowledge base materials.
  • Stay up-to-date with company tools and services.
Required Skills and Qualifications:

To be successful in this role, you will need the following skills and qualifications:

  • Minimum 150 Mbps internet speed and remote setup.
  • Experience in technical support, preferably remote.
  • Strong written/verbal communication and troubleshooting skills.
  • Familiarity with Google Suite, Microsoft Suite, and CRM systems.
  • Attention to detail, problem-solving abilities, and a team-player mindset.
Benefits:

We offer a range of benefits to our employees, including:

  • Work from Home
  • Paid Time Off
  • Opportunities for growth and promotion
What We're Looking For:

We are looking for a dedicated and detail-oriented individual who is passionate about providing exceptional customer service. If you have a strong background in technical support and are looking for a challenging and rewarding role, we encourage you to apply.

Technical Requirements:

The ideal candidate will have:

  • A reliable internet connection
  • A quiet and dedicated workspace
  • Excellent communication and interpersonal skills
How to Apply:

If you are a motivated and organized individual who is looking for a new challenge, please submit your application, including your resume and cover letter.

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