Support Specialist Role

5 days ago

Makati City, National Capital Region, Philippines beBeeCommunication Full time ₱240,000 - ₱300,000

Job Title: Customer Success Specialist

Role Overview:

The Customer Success Specialist plays a pivotal role in ensuring customer satisfaction by providing timely and effective support through various communication channels.

Key Responsibilities:
  • Customer Support: Respond to customer inquiries, manage concerns, and provide specific information based on their requests via phone, email, and chat.
  • Issue Escalation: Identify and escalate priority issues to the appropriate teams when necessary to ensure prompt resolution.
  • Process Improvement: Collaborate with colleagues to enhance work processes and service quality, promoting a culture of continuous improvement in customer experience.
  • Professional Development: Maintain up-to-date job knowledge and skills by attending training sessions and pursuing ongoing learning opportunities.
  • Performance Metrics: Meet key performance indicators set by the company and client, adhering to established policies and procedures.
Qualifications and Skills:
  • Education: Bachelor's degree or equivalent in any field.
  • Work Experience: At least one year of experience in customer support in any industry, with a bonus for experience working under an Australian account.
  • Languages: Excellent written and spoken English communication skills.
  • Candidate Profile: Passionate about communication and interacting with people, with a flexible and adaptable approach to working in a fast-paced team environment.
  • Critical Thinking: Ability to multitask, take responsibility in challenging situations, and think critically with good analytical skills and attention to detail.
Benefits:
  • Remote Work: Opportunity to work from home or other remote locations.
  • Flexible Hours: Flexible working hours to accommodate individual needs.

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