Customer Support Specialist Role

2 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomer Full time ₱45,000 - ₱60,000

Improve Customer Experience

We're seeking a highly skilled and empathetic customer experience specialist to join our team. This critical role is responsible for providing outstanding service, ensuring every customer feels heard and valued, and representing our brand at all times.

In the last 2 years, we've grown from 0 revenue to multi-8-figure sales. Now, we need a driven and knowledgeable specialist to take our customer experience to the next level.

So, what can you expect?

  • A fast-growing and innovative company with a high-performing culture of top performers in their fields.
  • Experienced founders with multiple successful projects and over $700M+ collective experience.
  • 100% remote work environment with minimal micromanagement.

Key Responsibilities:

  • Customer Service: Provide exceptional support via live chat, phone, and email.
  • Problem-Solving: Think critically to solve complex problems, taking ownership from start to finish.
  • Stakeholder Management: Collaborate with internal stakeholders (fulfillment, logistics, marketing) to gather information and ensure timely resolutions.
  • Documentation & Reporting: Meticulously document all interactions and resolutions in Zendesk.
  • Feedback Loop: Provide clear feedback to improve processes and prevent future complaints.

Core Skills and Competencies:

  • Exceptional verbal and written communication skills in English.
  • Emotional Intelligence and Empathy.
  • Critical Thinking and Problem-Solving Mindset.
  • Zendesk and Telephony System Proficiency.
  • Strong commitment to delivering exceptional customer service.

Requirements:

  • 2+ years in a similar customer support role.
  • Proven problem-solving skills and ability to take ownership.
  • Proficiency with Zendesk and modern telephony systems.

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