User Support Specialist
2 days ago
As a key team member, you will be responsible for providing frontline user management and customer support.
Key Responsibilities:- Process worklist requests within established agreements.
- Provide updates to stakeholders on the creation/maintenance of client-supported product accounts.
- Communicate with sponsors via email regarding issues on the creation/maintenance of supported products.
- Ensure accurate data entry/updating in customer relationship management systems.
- Perform database system performance reporting tasks.
- Root Cause Analysis ticket owner for alerts and errors generated by supported products.
- Complete Quality Control activities for User Management tasks.
- Escalate promptly to Team Lead any issues with User Management or compliance.
- Ensure Data Privacy and Security Policy compliance.
To succeed in this role, you must possess excellent communication skills, problem-solving abilities, and a positive attitude.
The ideal candidate will have:
- Good working knowledge of Microsoft Office tools.
- Computer and Internet literacy.
- Experience with call/contact center ticketing tools and call management systems.
A high school diploma or equivalent is required, along with at least one year of experience in User Management or Data Entry.
About Our Organization:We offer a fun, healthy, and encouraging work environment. Our benefits package includes competitive compensation, medical coverage, life insurance, and more.
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