Transforming User Experiences as a Customer Support Specialist

2 days ago

Iloilo City, Western Visayas, Philippines beBeeCustomerSupport Full time $40,000 - $60,000

Unlock Your Potential as a Customer Support Specialist

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Join our dynamic team as we continue to revolutionize the fintech industry. As a Customer Support Specialist, you will play a pivotal role in elevating user satisfaction and driving business growth.

About This Role

This is an exciting opportunity for an empathetic and self-motivated individual with great people skills to join our expanding team. You will work closely with our Product and Engineering teams, leveraging client insights to shape product strategy and feature development.

  • Deliver exceptional customer service through messaging platforms and phone calls to ensure each client's success in using our platform.
  • Build meaningful relationships with key stakeholders and become a trusted advisor, working in partnership with our Sales team.
  • Identify areas for improvement in each client's business process and communicate tailored solutions based on our products, customer success stories, and value proposition.
  • Discuss customer insights and feedback with the Product and Engineering teams to drive product strategy and innovation.

What We're Looking For

We are seeking an experienced Customer Success or Client-Facing professional who has worked with complex technical products. Ideally, you have experience in the payments and SMB sectors. A strong business mindset is essential, with the ability to identify strategic opportunities and guide clients through technical solutions.

  • 2+ years of experience in customer success or client-facing roles, preferably working with technical products.
  • Strong analytical and strategic thinking skills, with a deep interest in shaping our product strategy.
  • Ability to navigate through data to find solutions to ambiguous questions.
  • Self-starter who can independently drive projects in a remote working environment.
  • Willingness to work flexible hours on weekends and shifts.

Why Join Us

At HitPay, we offer a collaborative and dynamic work environment that fosters growth and learning. Our benefits include:

  • Highly motivated, smart, and ambitious team members.
  • Flexible, remote working arrangements.
  • Local GP medical reimbursement.
  • 21 days annual paid leave.
  • Unlimited medical leave.

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