End User Support Specialist

3 days ago

Bacolod City, Western Visayas, Philippines beBeeSupport Full time $80,000 - $120,000
Job Description:

We are seeking a skilled professional to join our team as an End User Support Specialist. As a key member of our IT department, you will play a crucial role in delivering exceptional support services to our end-users.

Your primary responsibility will be to provide timely and effective support for various site services and VIP functions, ensuring optimal service delivery at all times. You will work closely with other IT teams to ensure seamless collaboration and communication throughout the organization.

In addition to your technical skills, you will possess excellent customer-facing skills, with the ability to train and guide junior team members. A strong organizational skillset and capacity to manage and prioritize tasks efficiently will also be essential for success in this role.

  • Monitoring and managing end user support, site services, and VIP support functions
  • Maintaining high performance levels for service-related processes
  • Taking ownership of critical incidents and coordinating with resolution parties
  • Ensuring established Global systems, procedures, and methodologies are implemented
  • Providing accurate and regular reports to management on performance

Required Skills and Qualifications:

  • 5+ years of relevant functional experience in similar roles
  • 2+ years of experience leading both physical and virtual teams
  • Exceptional customer-facing skills
  • In-depth knowledge of escalation procedures, incident management, and ITIL principles
  • Strong organizational skills and ability to manage tasks efficiently

Benefits:

This role offers a unique opportunity to work in a dynamic environment with a collaborative team. You will have the chance to develop your skills and expertise while making a significant contribution to our organization's success.

Seniority Level:

  • Mid-Senior level

Employment Type:

  • Full-time

Job Function:

  • Information Technology

Industries:

  • Internet Publishing

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