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Service Delivery Manager Position

7 days ago

Taguig, National Capital Region, Philippines 360Training Inc Full time

The Service Delivery Manager Position requires a candidate with advanced proficiency in Microsoft Excel, Word, and PowerPoint.

The role involves determining, coordinating, and supervising daily staffing assignments and staffing levels to ensure department service levels are met and exceeded.

  • Assist with onboarding process.
  • Assist members by taking calls/chats during times of peak volume.

Key Responsibilities:

  • Hold your team accountable to company policies and procedures.
  • Drive quality customer experiences by listening and monitoring agent interactions.