Hospitality Call Centre Specialist

3 days ago


Mandaluyong City, National Capital Region, Philippines IGT Solutions Philippines Full time
Job Summary

IGT Solutions Philippines is seeking a skilled Call Centre Customer Experience Agent to provide top-notch service to our clients. The successful candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a dynamic environment.

Responsibilities:
  1. Handle customer inquiries regarding hotel bookings, modifications, and cancellations.
  2. Provide detailed information about hotel amenities, rates, and availability.
  3. Resolve customer complaints and issues in a professional and timely manner.
Requirements:

The ideal candidate should possess excellent communication and interpersonal skills, with the ability to empathize and connect with customers. Strong problem-solving and decision-making abilities are essential to handle customer inquiries effectively.

At least a high school graduate with 6 months of solid Customer Facing Experience is required. The successful candidate should be able to work efficiently in a fast-paced, high-volume environment while maintaining a positive attitude.



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