Technical Support Specialist
2 days ago
**Welcome to Metacom**
We are a company that prides ourselves on delivering high-quality products and services to our customers. Our customer service team plays a crucial role in ensuring that our customers receive the best possible support.
**Job Description**
The Technical Support Specialist will be responsible for managing computer and online guidelines to respond to customer inquiries. This includes communicating with customers via phone or written correspondence to resolve concerns and resolving customer issues on the first call/contact whenever possible without transferring the caller.
**Our Approach**
We follow a structured approach to customer service, which ensures that all customer interactions are handled efficiently and effectively. Our team works closely together to ensure that customer issues are resolved quickly and to a high standard.
**What You'll Need**
To be successful in this role, you will need to have excellent communication and problem-solving skills. You will also need to be able to work effectively in a fast-paced environment and meet deadlines.
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