Resource Scheduling Specialist

1 day ago

Baguio City, Cordillera, Philippines beBeeCoordinator Full time ₱4,000,000 - ₱6,000,000

Our company is seeking a skilled Resource Coordinator to join our team.

Job Title: Resource Coordinator

Reports To: Team Lead

The successful candidate will be responsible for ensuring that engineers in the support department are utilized to their full capacity and addressing issues related to scheduling and coordination of work.

This role requires a strong ability to communicate effectively, both verbally and written. Strong organizational skills, attention to detail, decision-making, and problem-solving skills are also required.

A quiet environment with a professional background and a stable internet connection are necessary for this role.

Key Responsibilities:

  • Scheduling engineering calendars and tickets for a global support organization across multiple time zones.
  • Coordinating all IT resources to drive completion of tasks and ensure efficient resource utilization.
  • Coordinating scheduling of work with internal resources and client contacts.
  • Managing internal and onsite technical resources in our ticketing system (ConnectWise Manage).
  • Monitoring service personnel schedules to ensure support coverage and lack of scheduling conflicts.
  • Monitoring resource schedules to ensure prompt service delivery and time entry on service requests.
  • Ensuring timely completion of tickets.
  • Keeping clients informed of scheduling or service changes or outages.
  • Ensuring client satisfaction and resolving complaints.
  • Surveying clients to measure client satisfaction.
  • Communicating efficiently through instant messages, phone calls, and a ticketing system.

Requirements:

  • Strong communication and interpersonal skills.
  • Strong organizational and time management skills.
  • Strong attention to detail.
  • Strong decision-making and problem-solving skills.
  • Ability to multi-task in a fast-paced environment.
  • English language skills sufficient for professional communication in a business environment.
  • College degree or equivalent work experience.
  • Quiet environment with a professional background.


Desirable Qualities:

  • Experience in the MSP industry.
  • Experience working with MSP tools, ticketing systems such as ConnectWise Manage or similar.
  • 3 or more years of customer service experience.
  • Experience as a dispatcher, resource, or service coordinator in any industry.

We value diversity and inclusivity in our workplace and are an equal opportunities employer.

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