Senior ITSM Professional

7 days ago

Rizal, Philippines beBeeServicenowexpert Full time $90,000 - $120,000
Job Overview:

The Information Technology team delivers cutting-edge technical support, services, and applications to a global workforce. Our mission is to provide innovative solutions that help employees optimize their productivity and exceed business goals.

Main Responsibilities:
  • Leverage IT service management expertise to strategize, administer, and maintain core systems, including Incident, Problem, Knowledge, Change, and Request Management, as well as CMDB and HAM.
  • Research, analyze, develop, enhance, and manage ServiceNow configurations, testing and supporting the rollout of solutions.
  • Prioritize advanced-level assistance for day-to-day operations and support cases in ServiceNow.
  • Demonstrate expertise in troubleshooting ServiceNow, CMDB, and ITAM database structures, data management, and process optimization.
  • Lead the development and deployment of new integrations with internal and external systems.
Key Requirements:
  • Bachelor's degree in technology or equivalent experience required.
  • 6-8+ years of IT experience with a strong background in IT Service Management and ITIL.
  • 5-7+ years of ServiceNow experience in administration, configuration, customization, development, enhancement, troubleshooting, end-user support, platform updates, and maintenance.

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