IT Expert Support Professional

7 days ago

Rizal, Philippines beBeeTechnical Full time $6,528 - $13,824
Advanced Technical Support Role

This role provides expert technical support, escalated troubleshooting, and assists in maintaining operational continuity across our systems, hardware, and software platforms.

We are seeking an experienced ITSD Tier 2 Technical Support Specialist to join our Corporate IT team and support our growing global user base.

About the Role
  • Tier 2 Support & Troubleshooting: Handle escalated issues from Tier 1 support, including hardware, software, network, and application issues.
  • Incident & Request Management: Manage and resolve incidents and service requests using ITSM tools, ensuring proper documentation, ticket updates, and timely communication with stakeholders.
  • Hardware & Software Support: Configure, deploy, and troubleshoot laptops, desktops, mobile devices, and business-critical software.
  • Account & Access Management: Administer user accounts, permissions, and security groups across Active Directory, SSO platforms, SaaS applications, and collaboration tools.
Required Skills & Qualifications
  • Experience supporting and managing IAM platforms such as Okta, including Universal Directory, SSO, MFA, and application assignments.
  • Familiarity with enterprise applications such as Microsoft 365, Intune MDM, Kandji, Microsoft Exchange, GSuite, Atlassian Jira/Confluence, Zoom, and Slack.
  • Solid understanding of SAML, SCIM, and OAuth-based application integrations.
  • Experience supporting macOS, Windows 10/11, and Linux environments.
  • Ability to juggle multiple requests, prioritize appropriately, and resolve technical issues independently.
  • Working knowledge of system provisioning, OS configuration, and patch management.
Benefits
  • Competitive salary and annual performance-based increases.
  • Work From Home option.
  • Comprehensive benefits package includes HMO for the contractor and immediate family after three months.
  • Sick leave and paid time off after three months.
  • Maternity/Paternity leave after six months.
Join Our Team

As a valued member of our team, you will have opportunities for personal and professional growth within a supportive environment.

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