Advanced Technical Support Professional

7 days ago

Rizal, Philippines beBeeSupport Full time $62,400 - $67,200
Job Description

We empower teams to win in e-commerce by building technology, solving problems with customers, and bringing innovation to our work.

About the Role

This role provides advanced technical support, escalated troubleshooting, and maintains operational continuity across systems, hardware, and software platforms.

Responsibilities:
  • Tier 2 Support & Troubleshooting — Handle escalated issues from Tier 1 support, including hardware, software, network, and application issues. Perform root cause analysis and implement solutions.
  • Incident Management — Resolve incidents using ITSM tools, ensuring proper documentation, updates, and communication with stakeholders.
  • Hardware & Software Support — Configure, deploy, and troubleshoot laptops, desktops, mobile devices (macOS, Windows, iOS, Android), and business-critical software.
  • Account Management — Administer user accounts, permissions, and security groups across Active Directory, SSO platforms, SaaS applications, and collaboration tools.
  • System Maintenance — Perform scheduled system checks, software installations, updates, and patching to maintain compliance and system health.
  • Documentation — Contribute to internal documentation and support knowledgebase articles.
  • Onboarding Support — Ensure smooth onboarding by preparing devices, accounts, and resources.
  • Collaboration — Collaborate with engineering, security, and vendor support teams for high-complexity incidents and service outages.

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