
Remote Technical Solutions Expert
1 day ago
MCI delivers tailored solutions to meet the diverse needs of its clients.
We have established ourselves as a trusted partner in the industry by focusing on innovation and commitment to excellence.
Position Responsibilities- Respond to inbound technical support requests via phone, chat, or email to provide timely resolutions.
- Diagnose and troubleshoot hardware, software, and network issues to guide customers through step-by-step solutions.
- Elevate complex issues when necessary and document all customer interactions accurately in the system.
- Maintain up-to-date knowledge of products, services, and support procedures to ensure customer satisfaction.
- Collaborate with internal teams to improve support processes and enhance customer experience.
- Meet performance metrics including resolution time, customer satisfaction, and attendance.
- Must be at least 18 years old.
- High school diploma or equivalent is required.
- Previous call center experience and work from home background are advantageous.
- Strong command of the English language and typing speed of 20+ WPM are essential.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and familiarity with Windows operating systems are desired.
- Able to multitask and self-manage effectively to excel in this role.
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