
Strategic Technical Solutions Expert
11 hours ago
We are seeking a skilled Solutions Consultant to join our team. In this role, you will be responsible for engaging with customers to understand their needs and developing creative technical solutions to meet those needs.
Key Responsibilities:- Develop and present solutions that demonstrate the value of our product, addressing customer needs effectively.
- Conduct needs assessments and solution-finding sessions, including technical questionnaires, for customers with varying levels of complexity.
- Provide technical expertise to Sales and Customer Success teams, supporting them in achieving revenue goals.
- 2-4 years of experience in a Solutions Engineering or similar technical customer-facing role.
- Strong understanding of our product suite, including front-end and back-end functionality.
- Ability to troubleshoot technical product functional issues, sales processes, and propose solutions.
- Remote First Culture
- Health Care Coverage
- Education Reimbursement
- Competitive Paid Time Off
- 4 Self-Care Days per year
- National Holidays
- 2 Founder Days + Juneteenth Observed
- Paid Volunteer Time
- Charitable contribution match
- Monthly Wellness or Home Office Reimbursement
- Access to Modern Health (mental health platform)
- Parental Leave
- Retirement Plan with match/contribution
- To ensure the integrity of global education and meaningfully improve learning outcomes.
- Customer Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
- Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
- Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
- Action & Ownership - We have a bias toward action and empower teammates to make decisions.
- One Team - We strive to break down silos, collaborate effectively, and celebrate each other's successes.
- Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.
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