Customer Experience Director

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCustomer Full time ₱3,500,000 - ₱5,500,000
Job Overview

We are seeking an experienced and proactive professional to lead and evolve our global customer experience function.

Key Responsibilities
  • Critical Success Leadership - Develop strategic customer success initiatives to support growth, owning the end-to-end customer journey.
  • Business Enablement & Channel Coordination - Empower consultative sales through effective client communications across various platforms. Oversee quote and invoice creation using industry-standard tools.
  • Post-Sales Operations & Aftersales Support - Manage client onboarding, equipment setup, and installations with technical service partners. Respond to customer inquiries regarding product use and ongoing support.
  • Logistics Management - Lead customer communications related to logistics, damages, and return claims. Collaborate with logistics teams for fast resolutions and process optimization.
  • Process Improvement - Monitor operational pain points, identify automation or process streamlining opportunities, and collaborate to implement improvements.
Qualifications
  • Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
  • Background in e-commerce operations; proficiency in Shopify and QuickBooks is preferred.
  • Outstanding written and verbal communication skills.
  • Strong analytical and problem-solving skills with attention to detail.
  • Familiarity with the specialty coffee industry is advantageous.

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