Support Operations Associate

2 weeks ago

Imus, Calabarzon, Philippines beBeeOperations Full time ₱144,000 - ₱216,000
Job Title: Support Operations Associate

The support operations associate plays a vital role in managing day-to-day operations and ensuring high-quality service delivery.

Key Responsibilities:

  1. Manage lesson operations to ensure seamless delivery, overseeing the smooth flow of daily activities.
  2. Handle inquiries within set service level agreements, providing timely and accurate responses that meet customer expectations.
  3. Maintain accurate records, upholding transparency and confidentiality.
  4. Resolve disruptions promptly, minimizing impact on students and tutors.
  5. Collaborate with the customer support team to facilitate effective issue resolution.
  6. Perform additional tasks as assigned by management, contributing to the organization's growth and development.

Requirements:

  1. A degree in Communications, Sociology, Psychology, or related fields.
  2. Fresh graduates are encouraged to apply, with opportunities for career advancement.
  3. Ability to manage multiple support tickets simultaneously, prioritizing tasks effectively.
  4. Detailed-oriented individual with strong team involvement, fostering a collaborative work environment.
  5. Proficiency in CRM systems and Microsoft Office (Word, Excel, PowerPoint) is essential.

Training & Development:

  • Comprehensive onsite training in Quezon City at the start of employment, equipping new hires with necessary skills and knowledge.
  • Opportunities for career growth and development, with potential for advancement within the company.

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