Language Support Associate

2 weeks ago

Imus, Calabarzon, Philippines beBeeMandarin Full time $60,000 - $75,000

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce.

We are looking for an exceptional team member to join our Customer Support team as a Mandarin Language Support Associate. You will be a core member of our customer support team, and you will be well-positioned to succeed -- the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful.

This role is remote (you can work from home) but you must be able to work a regular shift during US hours.

Our customers include leading brands from multiple sectors.

As a key member of our customer support team, your primary responsibility will be to provide top-notch support to our Mandarin-speaking clients via phone, email, and chat.

Responsibilities
  • You will address a broad range of issues and requests related to our products.
  • Promptly and accurately respond to customer needs as measured by: a median first response time of less than one minute, issue resolution time of fewer than 24 hours, and CSAT score of 95%.
  • Escalate issues to teammates and the engineering team as needed.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
Requirements
  • Have a long-term vision of working and growing with a Silicon Valley based technology startup.
  • 1 to 3 years experience as a Customer Support Specialist or similar CS role.
  • Must be fluent in Mandarin and English both verbal and written.
  • Must have Phone Support experience.
  • Must have experience using help desk software and remote support tools.

We offer competitive pay, flexible PTO, and career growth opportunities.

Apply now and become part of our dynamic team

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