Technical Support Associate

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomer Full time ₱60,000 - ₱80,000
Job Description

We are seeking a Customer Support Specialist to join our team. This role involves assisting users via chat, email, and ticketing systems, resolving technical and general inquiries with professionalism and speed.

This role operates in three rotating shifts (00:00–08:00 | 08:00–16:00 | 16:00–00:00), including weekends and holidays.

The ideal candidate will be able to respond to customer inquiries across multiple channels, troubleshoot and resolve technical or account-related issues, and provide clear instructions and solutions in a friendly, patient, and professional manner.

Requirements
  • At least 1 year of experience in customer or technical support (remote or on-site)
  • Fluent in English (written and verbal); additional languages are a plus
  • Willing and available to work in rotating shifts, including overnight, weekends, and holidays
  • Confident using and switching between support systems and translation functionalities
  • Strong problem-solving skills and a calm approach under pressure
Benefits
  • Supportive and collaborative team culture
  • Training and career development opportunities
  • Opportunity to work with a modern tech stack and innovative products
Preferred Qualifications
  • Experience in tech or SaaS customer support
  • Familiarity with tools like Zendesk, Intercom, or Freshdesk
  • Previous remote work experience in a 24/7 support structure

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