Remote Disaster Response Customer Support Agent

2 days ago

Pasay, National Capital Region, Philippines beBeeCustomer Full time ₱621,120 - ₱1,031,920
Disaster Relief Customer Service Representative

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of clients.

This position involves working as needed in response to disaster relief efforts, providing temporary remote support to affected areas. The ideal candidate will apply the latest customer service techniques and learn account management systems while enhancing the customer experience during challenging times.

  • Candidates accepted for this role will be notified via email and text on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered, applicants must complete a full application on our careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities:
  • Assist customers with service inquiries
  • Learn common requests and solutions
  • Improve the customer's experience
  • Utilize our service techniques and systems
  • Escalate customer dissatisfaction to proper channels
Requirements:
  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • Ability to type swiftly and accurately (20+ words per minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • Ability to evaluate, troubleshoot, and follow up on customer issues
  • Aptitude for conflict resolution, problem solving, and negotiation
  • Customer service oriented (empathetic, responsive, patient, conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Ability to thrive in a fast-paced environment with change and ambiguity
  • Excellent interpersonal skills and the ability to build relationships with team and customers
Benefits:
  • HMO Coverage with dependent
  • Dental Coverage
  • In-house dental assistance
  • Free meals during training
  • Career growth and learning
  • Allowances for expenses
  • Performance and loyalty bonuses
  • Disinfection and safety measures in the workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company events
  • Social engagement and recognition programs
Conditions of Employment:
  • Must be authorized to work in the country where the job is based
  • Willingness to submit to a Level II background and/or security investigation with a fingerprint; offers contingent on results
  • Willingness to submit to drug screening; offers contingent on results

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