Customer Service Representative

14 hours ago

Pasay, National Capital Region, Philippines beBeeCustomerService Full time ₱500,000 - ₱1,000,000

At MCI, we're seeking a skilled Remote Customer Service Agent to join our team.

">Job Description

We're looking for an enthusiastic and dedicated individual to provide exceptional customer service via remote work-from-home arrangements. As a Remote Customer Service Agent, you'll be responsible for handling inbound and outbound calls, resolving customer issues efficiently, and providing accurate documentation of interactions and process claims.

Your key responsibilities will include:

  • Handling Inbound/Outbound Calls: Respond promptly to customer inquiries, resolve issues in a timely manner, and maintain a professional demeanor throughout conversations.
  • Resolving Customer Issues: Utilize effective problem-solving skills to address customer complaints, concerns, and requests.
  • Documenting Interactions: Accurately document all interactions, including customer information, issue resolution, and any follow-up actions required.
  • Processing Claims: Ensure seamless processing of claims, adhering to established procedures and guidelines.

As a Remote Customer Service Agent, you'll have the opportunity to work from the comfort of your own home, enjoying a flexible schedule and a supportive work environment. We're committed to providing ongoing training, resources, and opportunities for growth and development.

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