Disaster Response Customer Service Specialist

2 days ago

Pasay, National Capital Region, Philippines beBeeDisaster Full time ₱100,000 - ₱120,000
Job Opportunity: Disaster Relief Call Center Representative

MCI, a leading provider of business process outsourcing services, is seeking highly motivated and dedicated individuals to work as disaster relief call center representatives. This temporary, remote position will be contingent on hurricane disaster relief needs.

Candidates accepted for this role will be contacted via email and text message on an as-needed basis. The working hours are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered for this role, applicants must complete a full application on the company's careers page, including all screening questions and a brief pre-employment test.

About the Position

We are looking for exceptional customer service professionals who can provide solutions to customers' simple requests using the latest techniques and account management systems. As a disaster relief call center representative, you will play a vital role in improving the customer experience during a difficult time.

Key Responsibilities:
  • Assist customers with service inquiries
  • Learn common requests and solutions
  • Improve the customer experience
  • Utilize our service techniques and systems
  • Escalate customer dissatisfaction to proper channels
Required Skills and Qualifications

To succeed in this role, candidates must possess excellent organizational, written, and oral communication skills. They should also be able to type swiftly and accurately (20+ words per minute) and have basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). Additionally, they must be highly reliable, with the ability to maintain regular attendance and punctuality.

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Basic understanding of Windows operating systems
  • Ability to evaluate, troubleshoot, and follow up on customer issues
  • Aptitude for conflict resolution, problem solving, and negotiation
  • Customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
Benefits

MCI offers a competitive compensation package, including health insurance, dental coverage, and performance bonuses. We also provide career growth opportunities, employee shuttle services, and regular company retreats and off-site events.

Work Environment

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

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