Strategic Community Outreach Specialist

2 days ago

San Fernando, Central Luzon, Philippines beBeeCommunity Full time $60,000 - $90,000
Job Overview

The Community Engagement Lead promotes engagement strategies to the data community and acts as a stakeholder for both community experience and business needs.

Role Summary

This role involves promoting relevant and adaptable strategies to lead, coordinate, and monitor communication with community members. It requires collaboration with cross-functional teams to ensure approved procedures are followed when communicating with contributors.

Key Responsibilities
  • Promote effective communication strategies to engage community members
  • Liaise with Technology Development, Delivery, and Marketing departments as a community stakeholder
  • Set and manage community member expectations while improving the community experience
  • Follow sourcing strategy to reach project targets based on past data and research
  • Perform root cause analysis for community escalations and propose corrective actions
  • Prepare material for presentations regarding community insights for internal customers
  • Implement strategies for building and maintaining a large engaged community
  • Collaborate with cross-functional teams to identify and manage goals
  • Participate in the onboarding process for newcomers and act as a point of contact for community engagement processes
  • Identify and track relevant community KPIs
  • Plan and organize community satisfaction surveys, converting results into actionable insights
Requirements
  • Exceptional communication skills with the ability to communicate project updates verbally and in writing
  • High-level interpersonal and relationship building skills with the ability to interact with stakeholders at all levels of the organization
  • Ability to work effectively under pressure to meet tight deadlines and ambitious goals
  • Demonstrated analytical, critical-thinking, problem-solving, and decision-making skills
  • Excellent coordination and resource planning
  • Proficiency in online platform development stages, collecting requirements, and testing
  • Ability to work independently and proactively flag possible risks in assignments and identify solutions
  • Established competency in business applications and collaboration tools, including Microsoft suite and Google Workspace products
Qualifications and Experience
  • Minimum Bachelor's Degree or equivalent
  • Minimum 7 years of prior experience in vendor management/sourcing/crowdsourcing/talent acquisition/ATS development for communities
  • Experience working in multinational/multicultural virtual environments
  • Experience working in cross-functional/matrix organizations
  • Business English language proficiency
Preferred Qualifications
  • Strong experience in customer service focused positions
  • Fluency in languages other than English

Data collection and labeling platforms combine technology with diverse networks of data contributors, scientists, and engineers. They offer companies secure and reliable AI services for exceptional structured data and customer experiences.

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