Technical Support Team Lead

7 days ago

Tanauan, Calabarzon, Philippines beBeeCustomer Full time $64,693 - $82,114
Leadership Role for Technical Support Team

This position offers a unique opportunity to lead a team of technical support specialists, focusing on delivering exceptional customer experiences and driving team performance.


Job Description:

The primary responsibility of this role is to oversee the day-to-day operations of the technical support team, ensuring timely and effective resolution of customer inquiries and issues. The ideal candidate will have excellent leadership skills, strong communication abilities, and a passion for delivering high-quality customer service.


Key Responsibilities:

  • Lead a team of technical support specialists to ensure seamless delivery of customer services
  • Analyze and resolve complex technical issues, providing expert guidance to customers
  • Develop and implement process improvements to enhance team efficiency and productivity
  • Maintain accurate records of customer interactions and feedback
  • Collaborate with cross-functional teams to identify and address customer pain points

Requirements:

To be successful in this role, you will need:

  • A bachelor's degree in computer science or related field
  • At least 2 years of experience in a technical support role, preferably in a leadership capacity
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and problem-solving skills

Benefits:

We offer a comprehensive benefits package, including competitive salary, health insurance, paid time off, and professional development opportunities.


Why Join Us?

This is an exciting opportunity to join a dynamic team and make a meaningful impact on customer satisfaction. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply.

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