
Expert Email Marketing Quality Assurance Specialist
1 day ago
Our team is looking for an experienced professional to fill a critical role in ensuring the accuracy, compliance, and performance of lifecycle marketing efforts. We need someone who will play a key part in managing workflow queues, conducting campaign QA, and partnering with stakeholders on compliance, audit, and documentation processes.
This is a remote opportunity that requires availability during U.S. EST hours.
Responsibilities:
- Manage task assignments across multiple teams, ensuring timely delivery and proper prioritization
- Perform QA reviews of CRM campaign assets, HTML templates, and audience definitions
- Maintain and reinforce QA playbooks, compliance runbooks, and documentation standards
- Lead weekly reporting on QA metrics, backlog activity, and work queue health
- Support recurring audits (e.g., opt-out compliance, pixel/tag verification)
- Partner with product, privacy, and engineering teams to ensure marketing governance policies are met
Qualifications:
- 3+ years in CRM operations, email QA, or campaign compliance roles
- Proven ability to coordinate task assignments across teams
- Intermediate to advanced experience with CRM/marketing technology tools (e.g. Braze, SFMC, Hightouch, Google/Adobe Analytics)
- Experience maintaining QA documentation, compliance protocols, and campaign opt-out/pixel/tag governance
- Proficiency with Google Workspace, Slack, and JIRA or equivalent task tools
- Experience supporting marketing audits or collaborating with legal/privacy teams
- Understanding of dynamic scripting (e.g., Liquid, AMPscript)
- Familiarity with Google Tag Manager or similar pixel tracking tools
- Working knowledge of SQL for light data analysis
- Experience in tag implementation or troubleshooting
What Makes You Stand Out:
- Ultra detail-oriented — you catch what others miss
- Organized and proactive — you don't just execute, you lead improvements
- Clear communicator — can collaborate and update cross-functional teams confidently
- QA champion — you push standards upward, not just enforce minimums
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