Quality Assurance

Overview

Full-Time

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

As a Quality Assurance (QA) Specialist, you will be responsible for ensuring the quality and reliability of products, services, or processes within the organization. Your role will involve designing, implementing, and executing quality assurance procedures, conducting tests, analyzing results, and identifying areas for improvement. You will collaborate with cross-functional teams to uphold quality standards, enhance customer satisfaction, and drive continuous improvement initiatives.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities

• Develop, implement, and maintain quality assurance policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices.
• Define quality metrics, key performance indicators (KPIs), and benchmarks to measure and monitor the effectiveness of quality assurance processes.
• Plan, design, and execute quality assurance tests and inspections to evaluate products, services, or processes for defects, deviations, or non-conformities.
• Conduct functional testing, regression testing, performance testing, and usability testing to identify issues and ensure product reliability and usability.
• Document test plans, test cases, test scripts, and test results to provide comprehensive documentation of quality assurance activities and findings.
• Prepare and communicate quality assurance reports, metrics, and analysis to stakeholders, management, and project teams.
• Identify and report quality issues, deviations, and non-compliance incidents through systematic testing, analysis, and investigation.
• Collaborate with cross-functional teams to investigate root causes, implement corrective actions, and prevent recurrence of quality issues.
• Analyze quality assurance data, trends, and feedback to identify opportunities for process improvement, efficiency gains, and cost reduction.
• Implement continuous improvement initiatives, quality control measures, and corrective/preventive actions to enhance product quality and customer satisfaction.
• Provide training, guidance, and support to team members and stakeholders on quality assurance principles, methodologies, and tools.
• Promote a culture of quality, accountability, and continuous improvement throughout the organization.

Candidate Qualifications

• Associate Degree, Certification or Equival ent combination of Training and Experience
• Proven experience in quality assurance, testing, or quality control roles, preferably in a related industry or domain.
• Strong understanding of quality management principles, methodologies, and tools
• Proficiency in quality assurance techniques, testing methodologies, and software testing tools.
• Excellent analytical, problem-solving, and decision-making skills, with the ability to identify issues, analyze data, and implement effective solutions.
• Strong attention to detail, accuracy, and thoroughness in quality assurance processes and documentation.
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and communicate quality-related concepts to stakeholders at all levels.
• Knowledge of regulatory requirements, compliance standards, and industry best practices related to quality assurance and product/service quality.
• Certification in quality assurance (e.g., Certified Quality Engineer, Certified Quality Auditor) is a plus.

Conditions of Employment

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation Details

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent: Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
• Dental Coverage: In-house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people
• Plus, more in-office rewards, raffles, recognition gifts, and treats

Physical and Equal Opportunity

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and may need to sit/stand for long periods, use a computer and headset, and occasionally move about the office. May exert up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations to qualified applicants or employees with disabilities upon request, unless doing so causes undue hardship. Contact Human Resources for accommodation requests.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment are based on merit and qualifications. We maintain a work environment free from discrimination and harassment. We prohibit discrimination based on age, ancestry, color, national origin, disability, gender identity or expression, pregnancy, race, religion, sex, sexual orientation, or other protected characteristics. We will consider qualified applicants with criminal histories in accordance with local and federal requirements.

About MCI

MCI helps customers take on CX and DX challenges with industry-leading solutions that deliver exceptional experiences. We provide IT services, hosting, staffing, and services across multiple brands and locations. MCI employs 10,000+ individuals with 150+ client partners across North America and beyond.

Disclaimer

The purpose of this job description is to provide a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, or qualifications. The employer reserves the right to revise this description at any time. This job description is not an employment contract, and either party may terminate employment at any time for any reason.

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