Technical Support Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeSupport Full time ₱35,000 - ₱45,000
Remote Technical Support Role

Are you passionate about delivering exceptional customer experiences? We are seeking a skilled Technical Support Representative to join our team.

This role offers the opportunity to work from home, providing technical support to customers via phone, chat, or email. As a Technical Support Representative, you will be responsible for troubleshooting and resolving hardware, software, and network issues in a timely and effective manner.

Key Responsibilities:
  • Respond to technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
Requirements & Qualifications:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
Benefits:

We offer a comprehensive benefits package, including HMO coverage, dental coverage, and in-house dental assistance. Our compensation and benefits packages are designed to be competitive and to grow with you over time.

What You Can Expect From Us:

  • Competitive starting compensation based on experience
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Plus, more in-office rewards, raffles, recognition gifts, and treats
Reasonable Accommodation:

It is our policy to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.

Diversity and Equality:

We believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based on merit and qualifications.

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