Frontline Audio Expert

1 day ago

Cavite City, Calabarzon, Philippines beBeeRepresentative Full time ₱17,520 - ₱23,400
Customer Service Representative Job Overview

As a skilled customer service representative, you will play a pivotal role in spreading audio bliss through thoughtful product curation, accurate information, and expert advice. This is an incredibly important position that requires exceptional interpersonal skills, strong communication abilities, and a passion for delivering exceptional customer experiences.

Key Responsibilities:
  • Provide timely support to customer inquiries across various channels; inbound calls, outreach, email live chat, and social media.
  • Deliver upon our best-in-class customer experience by fostering lasting customer relationships, resolving issues efficiently, and ensuring customers realize their desired outcome.
  • Take accountability for your customers and master the customer journey to guarantee satisfaction.
  • Follow through with commitments/promises to our guests.
  • Complete managerial requests.
  • Manage upwards and contribute to improving service experience.
  • Maintain company policies on service requests.
Required Skills & Qualifications:
  • Strong proficiency with computer applications.
  • Typing Speed: 45 WPM.
  • Excellent verbal and written communication skills.
  • Exceptional customer service skills.
  • Team player with a very strong work ethic and high energy level.
Education & Experience:
  • Diploma or Bachelor's Degree preferred.
  • 2+ years Customer Service or Sales experience required.

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