Frontline Service Expert

2 days ago

Paranaque City, Calabarzon, Philippines beBeeResponsibilities Full time ₱500,000 - ₱1,000,000
Job Title:

Customer Service Representative

Job Description:

We are looking for highly motivated and hard-working candidates to fill the Full-Time position of Customer Service Representative for our organization. The CSR position is a crucial role as business needs change quickly. In this role, you are responsible for performing a full range of activities that will positively impact the organization and contribute to guiding the strategic operations.

As a Customer Service Representative, you will help us accelerate our culture through customer interactions. You will draw on your experience to provide top-of-the-line service to our customers. This position involves gathering specific information, servicing inbound calls, outbound calls, emails, and chats from our customers. It also assists our clinical staff in collecting necessary information from our customers in a timely manner to ensure deadlines are met.

Key Responsibilities:

  • Answer inbound phone calls.
  • Provide exemplary customer service with every interaction.
  • Provide resolution on the first interaction with the caller.
  • Deliver quality results with every interaction in a timely manner.
  • Collect and gather all necessary information for clinical review.
  • Be cross-trained with other communication platforms if needed.
  • Have a strong sense of self-awareness, willingness to learn, and accept coaching to improve.
  • Have empathy for others and the ability to build rapport.

Competencies:

  • Strong communication skills, able to take unstructured information and structure it.
  • Ability to work cross-functionally across remote teams.
  • Kind, Patient, and Caring in even the most stressful situations.
  • Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution.
  • Ability to navigate and use multiple systems to compile needed information in a timely manner.
  • Skilled in problem-solving and delivering quality results.
  • Excellent interpersonal skills, oral and written communication skills.
  • Ability to meet established performance targets for quality and volume completed hourly, daily, weekly, and monthly.
  • Flexibility and agility; works well in ambiguous situations and has a clear understanding of an early-stage startup environment.

Background:

  • Experience in a Call Center/Customer Service environment: 3 years (Preferred)
  • Healthcare experience a plus.
  • Proficient in the use of computers in daily function.
  • Exceptional customer service, active listening, and verbal/communication skills, professional voice.
  • Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems.
  • Willing to work on shifting schedules.
  • Strong time management.
  • Adaptability and accountability.
  • Ability to multi-task and work in a fast-paced environment.

Home Office Requirements:

  • Stable internet connection with at least 50 Mbps postpaid.
  • Computer (at least 16GB RAM and Intel i5 core processor equivalent or above).
  • Noise Cancelling Headset.
  • Backup Internet Connection and Power Outage Backup.
  • Dual Monitor.

Benefits:

  • Monthly Company Bonus Program.
  • Paid Vacation Leave.
  • Holiday Bonus.

  • Frontline User Management Expert

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerSupport Full time ₱1,800,000 - ₱2,200,000

    Job Title:End-User Helpdesk SpecialistDescription:As a key member of our team, you will be responsible for delivering exceptional frontline user management and customer support. Your primary objective will be to provide timely assistance to customers, utilizing your problem-solving skills and confidence in resolving complex issues. You will maintain a...

  • Frontline Audio Expert

    1 day ago

    Cavite City, Calabarzon, Philippines beBeeRepresentative Full time ₱17,520 - ₱23,400

    Customer Service Representative Job OverviewAs a skilled customer service representative, you will play a pivotal role in spreading audio bliss through thoughtful product curation, accurate information, and expert advice. This is an incredibly important position that requires exceptional interpersonal skills, strong communication abilities, and a passion for...

  • Contact Center Services Expert

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerExperience Full time $79,100 - $146,900

    Job Title: Contact Center Services Expert\The role of a Contact Center Services Expert is to drive the implementation of cutting-edge contact center solutions, focusing on timely project completion and customer satisfaction.\This individual will manage multiple projects across various customers, ensuring seamless execution and alignment with client...

  • Expert Customer Service Representative

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeCustomer Full time ₱25,200 - ₱32,000

    Customer Service ExpertProvide exceptional customer service to current clients through inbound and outbound calls, live chats, emails, and text messages.Build strong relationships with customers, listen attentively to their needs, and find solutions that meet their expectations.Key responsibilities include attending calls, providing customer support,...

  • Chief Information Officer

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeKnowledge Full time ₱3,500 - ₱5,000

    Job TitleWe are seeking a highly skilled IT professional to lead our knowledge management function.This role requires a deep understanding of IT service management and a proven track record in implementing and administering Knowledge-Centered Service (KCS) methodology.Key ResponsibilitiesDefine, implement, and continuously improve the IT knowledge management...

  • Frontline Support Specialist

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeCustomer Full time $35,000 - $45,000

    Customer Service RepresentativeWe are seeking a skilled professional to provide exceptional service to our clients. As a key member of our customer-facing team, you will be responsible for delivering outstanding support and ensuring customer satisfaction.Key Responsibilities:Respond to in-bound calls with professionalism and poiseCommunicate effectively with...

  • EBIZ Frontline Associate

    5 days ago

    Paranaque City, Calabarzon, Philippines Vantage Financial Corporation (eBiz Western Union) Full time ₱104,000 - ₱130,878 per year

    Hello ApplicantLooking for a job? Apply now and be part of the Asia-Pacific's FIRST direct network agent of WESTERN UNION in our Paranaque Cluster.BRANCHES:BicutanWaltermart SucatJakaWe highly encourage all interested applicants to SUBMIT their updated resume to - for faster response.We need a passionate FRONT LINE ASSOCIATE (full-time)BENEFITS:Above-average...

  • Frontline User Support Specialist

    1 day ago

    Lipa City, Calabarzon, Philippines beBeeHelpdesk Full time ₱29,344 - ₱37,408

    End-User Helpdesk Agent Position OverviewThis role involves providing frontline user management and customer support. The successful candidate will be a flexible problem-solver, confident in providing solutions, and able to communicate effectively with others.The End-User Helpdesk Agent is responsible for managing user requests within Service Level Agreement...

  • US Real Estate Financial Services Expert

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeAccountant Full time $100,000 - $120,000

    Our mission is to deliver exceptional client services and expertise in US Real Estate Accounting.We are a rapidly growing firm specializing in the management of U.S. properties, encompassing thousands of assets. Our team of experts offers direct interface with U.S.-based clients daily and provides strategic financial insights.Role OverviewAs a Senior Account...

  • Service Expert

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeCustomer Full time ₱200,000 - ₱400,000

    Customer Service Representative OpportunityWe are seeking a skilled and experienced customer service representative to join our team. As a key member of our customer support unit, you will be responsible for providing exceptional customer service to our clients.This is a fantastic opportunity to work with a dynamic team and contribute to the growth and...