Operational Efficiency Expert

4 days ago

Cavite City, Calabarzon, Philippines beBeeAutomated Full time ₱1,200,000 - ₱1,500,000
Job Overview

Process Optimization Specialist plays a vital role in service experience transformation.

This role collaborates closely with various teams to identify and redesign friction points in customer and pro support journeys using automation and AI-enabled processes.

About the Role

This individual will drive process redesign, supported by targeted automation and AI applications, focusing on outcomes such as faster resolution, consistent quality, and smarter operations.

Key Responsibilities:
  • Identify opportunities for entirely new processes or fundamental shifts in existing ones, driving 0-1 initiatives.
  • Design future-state workflows that revolutionize operational effectiveness, combining policy, process, and automation to achieve breakthrough results.
  • Partner with QA, analytics, data science, and frontline teams to gather insights and validate opportunities for radical improvement.

The ideal candidate brings 3–5 years of experience in service operations, continuous improvement, or CX strategy, with a proven track record of driving 0 to 1 initiatives.

Requirements:
  • Strong process thinking: ability to simplify complex systems, reduce handoffs, and eliminate waste, with a bias towards radical change.
  • Familiarity with AI- or automation-enhanced service environments and a vision for their transformative potential.
Skillset:
  • Process design and automation
  • AI-enabled service environments
  • Service operations and CX strategy

This role requires strong business judgment, able to connect customer experience outcomes to operational mechanics and bottom-line impact through innovative approaches.

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