IT Knowledge Strategist

1 day ago

Cavite City, Calabarzon, Philippines beBeeKnowledgeManager Full time $17,000 - $22,000
Job Title:

Knowledge Manager

, About the Role:

The Knowledge Manager is a strategic leader responsible for the overall vision, governance, and continuous improvement of the IT knowledge management ecosystem. This role requires deep, hands-on IT operational experience, specifically within Systems Administration and broader IT Support/infrastructure.

This individual will possess exceptional technical acumen, a keen eye for linguistic precision, and the ability to translate complex technical concepts into clear, actionable knowledge for diverse audiences.

  • Define, implement, and continuously improve the IT knowledge management strategy and processes, aligning with ITIL v4 and KCS v6 principles.
  • Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
  • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
Key Responsibilities:
  • Oversee the entire knowledge article lifecycle, from acquisition and creation to storage, organization, distribution, and utilization.
  • Ensure knowledge articles are accurate, timely, relevant, and consistent in language and structure.
  • Provide expert feedback on the technicalities of grammar, syntax, punctuation, and overall English language quality of knowledge content.
  • Critically review content from a hands-on IT support, infrastructure, and systems administration perspective, ensuring practical applicability and addressing common IT Operational challenges.
Requirements:
  • Minimum of 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.
  • At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role, demonstrating a deep understanding of IT infrastructure, troubleshooting, and daily operational challenges; ServiceNow experience preferred.
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.

This role requires excellent communication and collaboration skills, as well as a strong analytical mindset and problem-solving capabilities. The ideal candidate will be passionate about knowledge management and automation, and able to communicate effectively with team members of all levels.

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