Global Service Expert

2 days ago

Cavite City, Calabarzon, Philippines beBeeCustomer Full time ₱12,000 - ₱13,600
Customer Success Representative

Job Description:

This is an exciting opportunity to be a Customer Success Representative where you will play a critical role in ensuring exceptional service experiences for learners and trainers.

As the primary point of contact, you will serve as the face of Bundle via live chat, email, text, and phone responding promptly and empathetically to inquiries, feedback, and technical questions.

You will troubleshoot and resolve service or product issues by identifying root causes and providing effective solutions.

Collaboration with cross-functional teams including Learning, Marketing, and Product to escalate and resolve complex cases is also a key responsibility.

Proactive engagement with new and prospective learners to drive activation and utilization across multiple communication channels is another essential duty.

The role involves triage of inbound inquiries from the concierge line and coordination of expectations for session requests with both learners and trainers.

Additionally, you will collect and report learner and trainer insights to internal stakeholders to help shape product and experience enhancements.

Ensuring consistent follow-up and communication with learners and trainers to verify issue resolution and satisfaction is a vital part of this role.

Required Skills and Qualifications:

  • 1–2+ years of experience in customer success, client services, or another learner-facing support role.
  • Strong written and verbal communication skills with a natural ability to deescalate, empathize, and build trust.
  • Exceptional organizational skills and attention to detail able to manage multiple conversations and priorities with care.
  • Demonstrated ability to think critically, troubleshoot issues, and contribute to process improvements.
  • Proficiency with CRM tools HubSpot preferred, chat systems, and Microsoft Office especially Excel.
  • Tech-savvy and adaptable comfortable navigating new platforms in a fast-moving startup environment.
  • Brings initiative and a learner-centered mindset with a focus on continually improving the experience for learners and trainers alike.
  • Experience working remotely is a plus.
  • Associate degree or higher is a plus.
  • Must have reliable internet access and a personal laptop with functioning camera and audio capabilities for live communication.

Benefits:

  • Part of a purpose-driven company focused on skill-building and equity in the workplace.
  • Thrive in a culture that values creativity, authenticity, and collaboration.
  • Work with a high-energy team committed to making a real difference.
  • Enjoy flexible remote work and a team that celebrates wins together.

Others:

We empower individuals and organizations with personalized expert-led instruction designed to build confidence and capability in navigating the future of work.

Our mission is to elevate people through meaningful interactive learning experiences.

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