New Client Advocate

2 weeks ago

Porac, Philippines beBeeCustomerOnboarding Full time ₱1,200,000 - ₱1,500,000

We are seeking a Customer Onboarding Coordinator to join our team in delivering exceptional customer experiences.

About the Role

The Customer Onboarding Coordinator will play a pivotal role in ensuring seamless onboarding processes for new customers.


This position requires strong interpersonal skills, excellent communication and presentation skills, as well as the ability to manage multiple onboarding projects simultaneously.


Responsibilities
  • Implement efficient onboarding strategies for new customers.
  • Conduct tailored training sessions and demonstrations based on customer needs.
  • Develop and maintain clear, consistent, proactive communication with new customers throughout the onboarding process.
  • Collaborate with sales and customer success teams to identify opportunities for improving customer satisfaction.
  • Monitor and report on the effectiveness of onboarding initiatives.

Qualifications
  • At least 2 years of experience in customer onboarding or customer success within the SaaS industry is required.
  • Native-level fluency in Spanish and professional proficiency in English are essential.
  • Proven track record of successfully managing multiple onboarding projects concurrently.
  • Strong analytical and problem-solving skills.

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