Remote Client Advocate

2 weeks ago

Porac, Philippines beBeeCaseManager Full time ₱1,700 - ₱2,200
Job Title

Outpatient Case Manager

About the Role

The Outpatient Case Manager is responsible for providing remote, client-centered support across all stages of treatment. This role ensures the efficient delivery and documentation of wraparound services by coordinating with clients, families, internal teams, and external service providers.

Key Responsibilities
  1. Serve as the primary point of contact for assigned outpatient clients and their families to support non-clinical needs and enhance treatment outcomes.
  2. Coordinate all in-person and virtual therapy and psychiatric appointments, including proactive communication with providers to determine frequency of services and with clients to confirm attendance.
  3. Document all appointments and ensure accurate calendar management across clinical schedules.
  4. Track and report no-shows, cancelations, and reschedules; notify relevant departments of applicable charges.
  5. Monitor client participation in scheduled services and follow up on attendance, engagement, and any missed appointments.
  6. Coordinate client intakes and discharges, ensuring accurate and timely completion of all required documentation.
  7. Identify barriers and needs across housing, education, transportation, healthcare, legal services, and other social determinants of health, and provide linkage to appropriate resources.
  8. Maintain ongoing communication and documentation regarding care coordination efforts, referrals, and community partnerships.
  9. Actively participate in interdisciplinary team meetings to review and support treatment plan goals.
  10. Escalate any urgent or critical issues (e.g., safety concerns, sudden disengagement, or emergent needs) to senior leadership immediately.
Qualifications
  • 2+ years of experience in behavioral health, social services, or case management
  • Strong written and verbal communication skills
  • Proficiency in Google Workspace and/or Microsoft Office
  • Reliable high-speed internet and ability to work from a secure remote location
  • Ability to obtain necessary certifications and clearances
Preferred Qualifications
  • Associate's or Bachelor's degree in Social Work, Psychology, or related field
  • Experience working with adolescents and families
  • Knowledge of state behavioral health systems and community-based services
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A comprehensive benefits package
How to Apply

Interested candidates should submit their application through our online portal. Please include a cover letter and resume outlining your qualifications and experience.

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