Support Specialist

2 days ago

Batangas, Calabarzon, Philippines beBeeCustomerSupport Full time ₱30,000 - ₱50,000
Job Opportunity

We are seeking a talented professional to join our team as a Support Specialist. In this role, you will be responsible for delivering exceptional customer service and support to residents and partners. This is an exciting opportunity to contribute to the success of our platform.

About the Job

You will be part of a collaborative team, working closely with colleagues to provide responsive and empathetic support. Your tasks will be designed to be achievable within regular working hours, allowing for a healthy work-life balance. Your performance will be measured on responsiveness, accuracy, and teamwork.

Your Responsibilities
  • Email & Ticket Support: Acknowledge inquiries within 4 business hours and resolve most within 1–2 days, using a friendly, informative, solutions-oriented tone.
  • Bug Handling: Identify, document, and track platform issues; follow through to closure.
  • Moderation: Keep communities safe and on-guideline (real-time to 2-hour response window).
  • Smoke Testing (Pre/Post Release): Run checks before each release or configuration push.
  • Troubleshooting/Impersonation: Reproduce issues, assist users, and close cases within agreed SLAs.
  • Trackers: Maintain daily logs of issues, fixes, and trends.

Platform Configuration:

  • Community Setup: Configure new communities/buildings for onboarding (target: within 2 business days).
  • Content & Settings: Update content, conduct light research, and support planning (24–48 hours turnaround).
  • Data Import: Upload/migrate resident/property/community data (48–72 hours turnaround).
  • Configuration Trackers: Log work and changes as they occur.

Business Support:

  • MBR Support: Draft inputs for Monthly Business Review decks by the agreed deadline.
  • Presentations: Provide data & insights at least 48 hours before presentation timelines.
  • Time & Capacity: Update weekly time tracking to support capacity planning.
  • Cross-Functional Help: Jump in within 1 business day to support adjacent support/config tasks as needed.

Key Performance Indicators:

  • Email acknowledgment: ≤ 4 business hours; typical resolution 1–2 days
  • Moderation responses: Real-time to 2 hours
  • Bug reporting: Within 24 hours; track to closure
  • Community setup: ≤ 2 business days
  • Content/settings updates: 24–48 hours
  • Data imports: 48–72 hours
  • MBR draft inputs: By the agreed deadline
  • Trackers: Updated daily/weekly as specified
What We Are Looking For
  • 1–3+ years in customer support, operations, or success (tech/SaaS or community/property platforms a plus)
  • Excellent written English; calm, empathetic problem-solving and clear documentation
  • Comfort with ticketing tools and issue trackers (e.g., helpdesk/Jira-style), and Google Workspace/Excel
  • Basic QA/UAT mindset; able to follow checklists and SLAs precisely
  • Bonus: Experience with community moderation, data imports/CSV hygiene, or light configuration work
  • Remote, PH-based, collaborative, and process-driven
  • Team-shared workload with defined SLAs; regular working hours

  • Business Support Specialist

    24 hours ago

    Batangas, Calabarzon, Philippines beBeeSupport Full time $2,400 - $12,000

    Job Title: Business Support SpecialistThis is a unique opportunity to contribute to the success of our organization as a Business Support Specialist. The role involves providing administrative support to our team in conducting research, drafting documents, and coordinating with external partners.As a Business Support Specialist, you will be responsible for:

  • Service Support Specialist

    2 days ago

    Batangas, Calabarzon, Philippines beBeeTechnical Full time $30,000 - $45,000

    The role of a Service Support Specialist involves providing technical assistance to users. The specialist will work independently and in collaboration with the team to resolve issues, implement solutions, and assist clients via phone, email, or web sessions.Key Responsibilities:Customer Engagement: Serve as the first point of contact for users seeking...

  • Bilingual Support Specialist

    2 days ago

    Batangas, Calabarzon, Philippines beBeeAdministrative Full time $5,600 - $14,600

    Bilingual Support SpecialistThis role exists to provide high-level administrative support to senior executives. The mission is to free up their time from routine tasks, streamline document management, and ensure effective communication with internal staff and external clients.

  • Remote Administrative Support Specialist

    2 days ago

    Batangas, Calabarzon, Philippines beBeeAdministrative Full time $3,000 - $4,200

    Job Title: Remote Administrative Support SpecialistThis part-time, remote role involves handling the ERP process and recruitment Gmail, reformatting and updating CVs/resumes of candidates, and providing general support to recruiting specialists, account managers, and recruiters.Key Responsibilities:Handle the ERP Process & Recruitment GmailRe-format and...

  • Support Infrastructure Specialist

    2 days ago

    Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱450,000 - ₱700,000

    Job TitleSleek is seeking a Support Specialist to ensure the security, stability and efficiency of the company's IT infrastructure. The ideal candidate will have a minimum of 2 years of experience in technical support.Key Responsibilities:Manage systems, networks and user access to maintain seamless business operations.Provide timely technical support to...

  • Technical Support Specialist

    2 days ago

    Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱200,000 - ₱250,000

    Technical Support ProfessionalWe are seeking skilled and customer-focused technical support specialists to provide top-notch assistance to clients across various industries. As a remote technical support specialist, you will respond to technical inquiries, resolve hardware, software, and connectivity issues, and guide users through solutions with patience...

  • Technical Support Specialist

    2 days ago

    Batangas, Calabarzon, Philippines beBeeFieldService Full time ₱800,000 - ₱1,200,000

    Job Title: Technical Support Specialist At our organization, we aim to provide exceptional customer service and support to our clients. As a Technical Support Specialist, you will play a vital role in ensuring that our products and services meet the highest standards of quality and reliability. Key Responsibilities: Install, debug, and perform technical...

  • Technical Support Specialist

    2 days ago

    Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱3,000,000 - ₱5,000,000

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will possess excellent communication skills and have the ability to explain technical concepts in simple terms.This role involves providing first-level support for technical issues, troubleshooting hardware and software problems, and guiding customers...

  • Support Operations Specialist

    2 days ago

    Batangas, Calabarzon, Philippines beBeeFinancial Full time $4,200 - $6,000

    Operational Support SpecialistWe are seeking a highly organized and detail-oriented Operational Support Specialist to manage our backend operations, streamline processes, and ensure seamless execution of critical tasks. This role involves managing invoicing, time tracking, and financial operations, as well as providing administrative support to the team.Key...

  • Technical Support Specialist

    2 days ago

    Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱1,800,000 - ₱2,200,000

    Job Title: Technical Support SpecialistWe are seeking a skilled and detail-oriented Technical Support Specialist to join our team. In this role, you will provide timely and accurate technical support to clients via phone, email, and instant messaging.About the Role:Provide first-level technical support for software applications, hardware devices, and network...